Legal
Summary: We collect only what we need to process your order and improve your experience. We do not sell your personal data. You have the right to access, correct, or delete your information at any time.
Feminine Balance (vaginalprobiotics.com.au) is a division of Caruso Consulting Co Ltd, a company registered in Thailand (VAT ID: 0765554000332), with Australian administration at 242 Elizabeth St, Surry Hills, NSW 2010. When this policy refers to "we", "us" or "our", it means Caruso Consulting Co Ltd trading as Feminine Balance.
We are the data controller for personal information collected through this website. If you have any questions about this policy or how we handle your data, contact us at theteam@customersupport.care or call +66 098 391 3877.
We use your personal information to:
We will never sell, rent, or trade your personal data to third parties for their own marketing purposes.
All payments are processed by Stripe, Inc. Stripe is PCI-DSS Level 1 certified. Your payment card details are transmitted directly to Stripe's secure servers and are never stored on our systems. Stripe's privacy policy is available at stripe.com/privacy.
We use Google Analytics to understand how visitors interact with our site and Google Ads to reach relevant audiences. Google may use cookies and similar technologies to collect anonymous usage data. You can opt out via Google's opt-out tool. Google's privacy policy: policies.google.com/privacy.
Our site may use the Meta Pixel to measure the effectiveness of our advertising and to build audiences for relevant ad campaigns. The Meta Pixel collects anonymised event data (such as page views and purchases). You can manage your ad preferences at facebook.com/adpreferences. Meta's data policy: facebook.com/policy.
We share your name and delivery address with our logistics and fulfilment partners solely for the purpose of delivering your order. These partners are contractually obligated to protect your data and not use it for any other purpose.
We use the following categories of cookies:
You can manage or disable cookies in your browser settings at any time. Note that disabling certain cookies may affect site functionality.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal and accounting obligations. Order records are typically retained for 7 years in line with Australian tax law. You can request deletion of your data at any time (see Section 7).
Depending on your location, you may have the following rights regarding your personal data:
To exercise any of these rights, contact us at theteam@customersupport.care. We will respond within 30 days.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted between your browser and our website is encrypted using TLS (Transport Layer Security). Payment data is handled exclusively by Stripe's PCI-compliant infrastructure.
As a company with registered offices in Thailand and an Australian administration address, your data may be processed in multiple jurisdictions. We ensure that any international transfers of personal data are conducted in compliance with applicable data protection laws and with appropriate safeguards in place.
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe a child has provided us with personal information, please contact us immediately and we will delete it.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.
For any questions, requests, or concerns about this Privacy Policy or how we handle your data: