Legal
Our promise: Every order is dispatched within 24 hours. We offer free delivery across Australia and a 30-day money-back guarantee on every purchase — no questions asked.
All orders are processed within 24 hours of payment confirmation, Monday to Friday (excluding Australian and Thai public holidays). You will receive an email confirmation once your order has been accepted and a dispatch notification with tracking information once it has shipped.
Orders placed on weekends or public holidays will be processed on the next available business day.
Cost: Free
Timeframe: 3–5 business days
Coverage: All of Australia
Cost: Calculated at checkout
Timeframe: 1–2 business days
Coverage: Major metro areas
We deliver all over Australia, including every state, territory, major city, suburb, regional town, and remote area. We proudly ship to customers across:
All orders are shipped in plain, discreet outer packaging with no product details visible on the outside.
Feminine Balance ships internationally. International delivery times and costs vary by destination. At checkout, international shipping costs will be calculated based on your location. Please note that you may be responsible for any customs duties, import taxes, or fees charged by your country's customs authority — these are outside our control and are not included in our shipping charges.
For specific international shipping estimates, contact us at theteam@customersupport.care.
Once your order has been dispatched, you will receive a dispatch confirmation email containing your tracking number and a link to track your parcel. If you have not received your tracking details within 48 hours of ordering, please check your spam folder or contact our support team.
If your parcel has not arrived within 10 business days of dispatch (Australia) or 25 business days (international), please contact us at theteam@customersupport.care with your order number and we will investigate and arrange a replacement or refund.
Please ensure your delivery address is correct at checkout. We are not responsible for parcels delivered to an incorrect address provided by the customer. If you notice an error, contact us immediately at theteam@customersupport.care — we can often amend addresses before dispatch.
30-Day Money-Back Guarantee: If you are not completely satisfied with your Feminine Balance order for any reason, contact us within 30 days of your purchase date for a full refund. No questions asked.
To initiate a return or request a refund, please:
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receipt at theteam@customersupport.care with your order number and a photo of the issue. We will send a replacement or issue a full refund at no cost to you, including any return shipping if applicable.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Your rights under the ACL are in addition to any rights under this policy. For more information, visit accc.gov.au.
For any shipping or returns queries: