Legal
By accessing or using vaginalprobiotics.com.au and placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully before purchasing.
This website (vaginalprobiotics.com.au) is operated by Caruso Consulting Co Ltd, trading as Feminine Balance. Registered in Thailand (VAT ID: 0765554000332) at 47 Moo 1, T. Nawoong, Meaung, Phetchaburi, 76000, Thailand. Australian administration: 242 Elizabeth St, Surry Hills, NSW 2010. Contact: theteam@customersupport.care | +66 098 391 3877.
You may use this website for lawful purposes only. You agree not to use it in any way that breaches applicable local, national, or international laws or regulations; to transmit unsolicited or unauthorised advertising; or to transmit any data containing viruses or malicious code.
All content on this website — including text, images, logos, and product descriptions — is owned by or licensed to Caruso Consulting Co Ltd. You may not reproduce, distribute, or create derivative works without our express written permission.
We endeavour to ensure all information on this website is accurate and up to date. However, we do not warrant that product descriptions, pricing, or availability are error-free. We reserve the right to correct any errors and to change or update information at any time without notice.
Feminine Balance products are dietary supplements. They are not medicines and are not intended to diagnose, treat, cure, or prevent any disease or health condition. The statements on this website have not been evaluated by the Therapeutic Goods Administration (TGA), the Food and Drug Administration (FDA), or any equivalent regulatory body.
Always consult a qualified healthcare professional before starting any new supplement, particularly if you are pregnant, breastfeeding, taking medication, or have an existing health condition. Results may vary between individuals.
By clicking "Buy Now" and completing a purchase via our Stripe checkout, you are making a binding offer to purchase the selected product at the stated price. We reserve the right to decline or cancel any order at our discretion, in which case we will issue a full refund.
All prices displayed on this website are in Australian Dollars (AUD) and are inclusive of any applicable taxes unless stated otherwise. Prices are subject to change without notice. The price charged will be the price displayed at the time you complete your purchase.
We accept all major credit and debit cards via Stripe. Your payment is processed securely by Stripe's PCI-DSS Level 1 certified infrastructure. We do not store your card details. By submitting your payment details, you confirm you are authorised to use the payment method provided.
You will receive an email confirmation once your payment has been processed and your order is accepted. This confirmation constitutes our acceptance of your order and forms a binding contract.
Orders are dispatched within 24 hours of payment confirmation (Monday to Friday, excluding public holidays). We deliver across Australia including Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast, Canberra, Newcastle, Wollongong, and Hobart, as well as all regional and remote areas. Standard delivery takes 3–5 business days. International shipping is available — delivery times vary by destination. Full details are available in our Shipping & Returns Policy.
We offer a 30-day money-back guarantee on all purchases. If you are not completely satisfied with your order for any reason, contact us within 30 days of your purchase date at theteam@customersupport.care and we will process a full refund. Full details are in our Shipping & Returns Policy.
To the fullest extent permitted by law, Caruso Consulting Co Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our products, including but not limited to loss of profits, data, or goodwill.
Our total liability to you for any claim arising from or related to these Terms shall not exceed the amount you paid for the product giving rise to the claim.
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law under the Australian Consumer Law.
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have products repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Your use of this website and our handling of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.
These Terms are governed by the laws of New South Wales, Australia. Any disputes arising under or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of New South Wales.
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.